The service department here does a great job. Benson and David took great care of us. Will be going back here for future Audi service.
Location1260 E State Hwy 114, Grapevine, TX 76051
Sales Phone(972) 375-0766
Sales Hours7am - 8pm Mon - Sat
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Excellent customer service provided by Alex and Aspen. Very knowledgeable and customer oriented. It was an excellent experience and hassle free process. Many thanks Audi Grapevine.
I called to make an appt for service and had 3 issues that needed to be resolved. Plus, I was leaving town and needed to leave the car overnight. The service rep was extremely helpful and scheduled all 3 services for me at the time/date I requested. Kim Lewis, the assistant service mgr. greeted me and verified all needed services. One request was to have the car inspected. I left, what I thought was the current proof of insurance. It turned out that it was one that had expired and he contacted me and assisted in getting the current copy so the inspection wouldn’t be delayed. I’ve had my Audi for two years and I’ve been extremely happy with its performance and the service provided to me.
Worked with Joel in the service area to address tire and alignment issues. Joel was great to work with even without an appointment. We felt well taken care of and will continue to work him for service.
This facility and team are fantastic! Simply great all around. Incredibly knowledgeable. Chen and Jeff are the best!
David in service did an excellent job trying to meet all expectations when he wasn’t even my service person when I dropped off. Always appreciate the level of respect of all the employees in the service department. Everyone makes sure that they greet you and acknowledge your presence.